Vantage Appliance

I GET THIS ONE A LOT. SOMETIMES IT IS FROM THE HOME OWNER WHO HAS INHERITED THE APPLIANCES WITH THEIR NEW TO THEM HOME. SOMETIMES IT IS FORM THE PROSPECTIVE PURCHASER TRYING TO GET THE VIEW FROM THE OTHER SIDE. ONCE IN A WHILE IT IS FROM SOMEONE HAVE THAT FIRST UNEXPECTED REPAIR. WHAT FOLLOWS IS A SOMEWHAT WINDY VIEW FROM MY OWN PERSPECTIVE AS A TECHNICIAN.

LET'S GET THIS OUT OF THE WAY RIGHT FROM THE START. NO MATTER WHAT THE PRICE TAG, STUFF HAPPENS! ANY ONE WHO TRIES TO TELL YOU DIFFERENT IS OVERSELLING THE PRODUCT. I HAVE PLENTY OF EXPERIENCE TO BACK THAT UP BOTH AS A TECHNICIAN AND AS A CONSUMER. THE MOST IMPORTANT THING FOR THE CONSUMER IS WHAT RESOURCES WILL THE MANUFACTURE PUT THEIR WAY TO MAKE IT RIGHT, AND NO JUST HAULING OUT A NEW ONE DOES NOT COUNT. SURE IN SOME RARE CASES THAT MAY BE THE BEST SOLUTION, BUT MOSTLY IT JUST A WAIST OF RESOURCES.

(IF YOU WANT TO KNOW MORE CHECK OUT ON THIS SITE.) WHAT CONSUMER NEEDS IS A REPAIR THAT IS CARRIED OUT WITH AS LITTLE INCONVENIENCE AS POSSIBLE.

IN CENTERS LIKE CALGARY SUB-ZERO, WOLF HAS SET UP SMALLER SERVICE DEPOTS. SPECIALISTS IN SUB-ZERO, WOLF SERVICE. WHAT DOES THIS DO?

1. IT MAKES THE SERVICE COMPANY MORE ACCOUNTABLE TO THE MANUFACTURE.

2. IT MEANS THE TECHNICIAN COMING TO THE CONSUMERS DOOR HAS EXPERIENCE AND KNOWLEDGE ON THE PRODUCT.

3. IT MEANS THAT INSTEAD OF CARRYING TEN BRANDS OF PARTS IN THE SERVICE VEHICLE THERE ARE ONLY A FEW BRANDS. MORE PARTS ONE HAND EQUALS LESS TRIPS. LESS TRIP EQUALS LESS INCONVENIENCE.

4. IT MEANS THE TECHNICIANS ARE HAND PICKED AND TRAINED BY THE FACTORY.

I HAVE HEARD LOTS OF NOISE BY COMPETING MANUFACTURES ABOUT SPECIALIZED SERVICE FOR THEIR PRODUCT BUT VERY FEW HAVE COME UP WITH A MODEL THAT WORKS.

SUB-ZERO, WOLF RANDOMLY CALLS CUSTOMERS WHO HAVE HAD REPAIRS TO CHECK ON THE EXPERIENCE FROM THE CUSTOMERS POINT OF VIEW. OUR COMPANY CALLS EVERY CUSTOMER TO CHECK ON THEIR SATISFACTION. AS FAR AS I KNOW, NO OTHER SERVICE PROVIDER MANUFACTURE COMBINATION GOES TO THESE LENGTHS. EXTRA RESOURCES LIKE THESE COST MONEY AND INSTEAD OF PAYING LIP SERVICE TO CUSTOMER SERVICE SUB-ZERO, WOLF PUTS THEIR MONEY WHERE THEIR MOUTH IS.

THE PRODUCT IS EASY TO SERVICE, PROVIDED THE TECHNICIAN IS PROPERLY TRAINED. THE FACTORY TECHNICAL SUPPORT TEAM IS EXCELLENT. OUR OWN REGIONAL SERVICE MANAGER GOES ABOVE AND BEYOND TO INSURE WE HAVE THE BACK UP NEEDED TO DO OUR WORK TO VERY HIGH STANDARD.

THIS PRODUCT DOES WHAT IT WAS INTENDED TO. AS A TECHNICIAN IT IS GOOD TO KNOW THAT GOING IN. IN A CASE WHERE THE CUSTOMER'S EXPECTATIONS EXCEED THAT STANDARD, SUB-ZERO, WOLF MAKES EVERY REASONABLE EFFORT TO GET IT THERE.

THE OVER ALL CONSTRUCTION OF THE PRODUCT IS SUPERIOR. THE BODY THAT HOUSES ALL THE BITS AND PIECES IS SOLID. MORE SHEET METAL AND REINFORCEMENTS LESS PLASTIC GIVES EACH PRODUCT A SOLID BASE. FOR EXAMPLE WE SEE LESS HINGE RELATED PROBLEMS IN SUB-ZERO, WOLF PRODUCTS THAN OTHER MANUFACTURES. IF THE DOORS ARE STRAIGHT, IF THE CABINET IS NOT ALL CRACKED AND DISCOLORED THEN BITS AND PIECES ARE JUST THAT BITS AND PIECES, A BIT OF INCONVENIENCE THAT'S IT.

WHEN IT COMES TO REPAIRS SUB-ZERO, WOLF PRODUCTS COME WITH SOME OF THE BEST WARRANTY COVERAGE IN THE INDUSTRY. IN FACT 'THEIR OUT OF THE BOX' WARRANTY IS BETTER THAN MANY THIRD PARTY INSURANCE COVERAGES, (EXTENDED WARRANTIES) AVAILABLE ON OTHER MANUFACTURES PRODUCT. IF YOU WANT TO LEARN MORE ABOUT 'EXTENDED WARRANTIES SEE ON THIS SITE. EVEN AFTER THE WARRANTY PERIOD EXPIRES YOU SUB-ZERO, WOLF WILL PROVIDE WITH MORE PROTECTION THAN MOST OTHER MANUFACTURES BY PROVIDING A ONE YEAR WARRANTY ON REPLACEMENT PARTS. THE CURRENT INDUSTRY STANDARD IS ONLY NINETY DAYS.

HERE COMES THE ONE CAVEAT. WARRANTIES, WARRANT THAT IF YOU HAVE A PROBLEM DURING THE WARRANTY PERIOD THE MANUFACTURE WILL TAKE ACTION TO RESOLVE THE ISSUE. NO ONE THAT I KNOW OF GUARANTEES THAT YOU WON'T NEED SERVICE. IF SOMEONE TELLS YOU DIFFERENT READ THE FINE PRINT! THE FACT IS, MOST MANUFACTURES ARE LIMITING WARRANTY COVERAGE TO CONTROL COSTS AND TO ALLOW DEALERS TO SELL

THE DOWNWARD PRESSURE ON PRICES HAS BEEN HUGE. VERY FEW MANUFACTURES HAVE HAD THE COURAGE TO MAINTAIN PRICES AND QUALITY IN FACE OF RISING COSTS, DUE IN PART TO INFLATION AND REGULATIONS. IF YOU LOWER YOUR PRICES OR EVEN KEEP THEM THE SAME YEAR AFTER YEAR THEN SOMETHING HAS TO GIVE. YOU HAVE TO LOWER COSTS. SOONER OR LATER AFTER ALL THE EFFICIENCIES HAVE BEEN REALIZED SOMETHING HAS TO GIVE. IF YOUR A TECHNICIAN YOU KNOW FIRST HAND WHAT'S BEEN GIVING. SO DO YOU INVEST YOUR HARD EARNED DOLLARS WITH THE MANUFACTURER'S THAT HAS BUCKED THE TREND? THE CHOICE IS YOURS OF COURSE. JUST SOMETHING TO THINK ABOUT.

SUB-ZERO, WOLF BELIEVES IN KEEPING THE PRODUCT IN THE HOME. WE RARELY HAVE BEEN STUCK FOR A FUNCTIONAL PART NO MATER THE AGE. IN FACT MOST CABINET PARTS ARE READILY AVAILABLE FOR OLDER PRODUCTS. SUB-ZERO, WOLF MAKES CONSCIOUS DECISION'S THAT WILL KEEP PART AVAILABILITY HIGH. SO LESS PRODUCT ENDS UP IN THE LAND FILL FOR NO OTHER REASON THAN THE LACK OF A REPLACEMENT PART. WHILE WE ARE TALKING ABOUT PARTS YOU MAY BE SURPRISED TO FIND OUT THE MANUFACTURE LIST PRICE FOR MOST SUB-ZERO, WOLF PARTS IS LESS THAN SIMILAR PARTS IN MANY COMPETITORS PRODUCT. IN FACT OUR AVERAGE REPAIR COSTS LESS THEN 5% OF THE REPLACEMENT COST OF THE PRODUCT. NOW THAT IS VALUE!

COULD SUB-ZERO, WOLF MAKE IMPROVEMENTS TO THEIR PRODUCTS AND SERVICE? OF COURSE. EACH IMPROVEMENT COMES WITH A COST AND ULTIMATELY THOSE COSTS ARE REFLECTED IN THE PRODUCT. WE HAVE BEEN CONDITIONED TO LOOK AT PRICE RATHER THAN VALUE. IF YOU HAVE MANAGED TO READ THIS FAR YOU THEN LIKELY YOU CARE ABOUT VALUE. WHETHER OR NOT YOU BELIEVE SUB-ZERO, WOLF PRODUCTS ARE GOOD VALUES IS AGAIN YOUR CHOICE. WOULD I PURCHASE A SUB-ZERO, WOLF PRODUCT? I HAVE AND I WOULD.